According to postal regulations, what is the purpose of manuals?

The purpose of manuals, according to postal regulations, is to outline policies and procedures. Manuals serve as official references that detail the rules, standards, and practices that employees must follow in various situations. They ensure consistency and compliance within operations, providing clear guidelines on how to perform tasks and handle different scenarios that may arise in the postal service environment. This structured approach helps maintain efficiency and accountability among employees while helping them understand their roles and responsibilities effectively.

In contrast, training sessions focus more on interactive learning experiences rather than written guidelines. Promotional materials are designed to attract customers and increase awareness of services rather than to provide operational instructions. Listings of available products serve the function of informing customers about what services are offered, but they do not delineate the operational policies and procedures that employees must adhere to. Thus, manuals play a crucial role in establishing a standard operating framework within postal regulations.